Effective Date: October 28, 2025

1. General Information

C&A Custom Apparel operates as a sole proprietorship based in The Bronx, New York, serving customers nationwide and internationally. All customers are subject to these Terms of Service when placing an order.

2. Orders and Payment

Order Minimums:

Screen Printing: Minimum of 2 dozen items

Embroidery and Direct-to-Garment (DTG): No minimums

Quotes are provided free of charge. Once artwork is submitted and design work begins, additional fees may apply.

A 50% deposit is required to begin production, with the remaining 50% due upon delivery or completion.

Accepted payment methods include credit card, Venmo, Zelle, and other secure options. Payment fees are as follows:

Credit card payments include a 3% processing fee.

Venmo payments include a 2% fee.

Zelle payments have no fee.

Payment processing is handled through secure third-party providers such as Square POS. C&A Custom Apparel does not store credit card or bank information.

Orders under $75 are not taxed. Orders above $75 are subject to New York State sales tax. Customers are responsible for shipping costs.

3. Production and Approval

Production begins only after artwork approval and deposit payment have been received.

Typical production time is up to two weeks after approval. Rush orders are available for an additional 10% fee.

Customers receive a digital mock-up for review before printing. Once approved and printing begins, no changes or cancellations are accepted.

Slight variations in color, shade, or texture are normal and not considered defects.

4. Returns, Refunds, and Cancellations

All sales are final. No returns or refunds are accepted.

Custom items with logos, names, or designs are non-refundable and non-exchangeable.

If an order is defective or misprinted, the issue must be reported upon delivery. Defective items may be reprinted or replaced at the sole discretion of C&A Custom Apparel.

No refunds are given for minor printing variations.

5. Shipping and Delivery

Orders are shipped via UPS or FedEx. Local orders may be delivered in person.

All orders include tracking. Once an order is shipped, C&A Custom Apparel is not responsible for lost or damaged packages.

International shipping is available upon request.

6. Intellectual Property and Design Ownership

Customers retain ownership of their artwork and designs.

C&A Custom Apparel may display completed work in its portfolio, website, or social media unless the customer requests otherwise.

Customers are responsible for ensuring that submitted artwork, logos, and materials do not violate copyright or trademark laws.

7. Limitation of Liability

C&A Custom Apparel is not liable for minor printing variations, shipping delays, or supplier-related production issues.

No warranties or guarantees are offered unless expressly stated in writing.

If production delays occur due to unforeseen circumstances or supplier issues, any discounts or remedies will be considered on a case-by-case basis.

8. Contact Information

For questions or concerns regarding orders or these Terms of Service:

Email: [email protected]
Call: 845-447-9080